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ABOUT YOUR SAAS COMMUNITY:
Welcome to
your
SaaS community - an online community that brings all of us
closer to the creative side of Software-as-Service by
allowing you to share ideas and collaborate with one
another. The goal is both users and business specialists and
ourselves to tell us what new products or services you’d
like to see us develop – also to let us know how we can
improve the way we do business.
We hope this provides you the means to tell us about your
ideas and share information with your peers in the SaaS
world. Together, we can make a radical difference on how
businesses can innovate and grow.
HOW TO GET STARTED
Registration
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When you register, you will receive a notice confirming
your registration with a temporary password that you
will re-set when logging in for the first time.
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Please register with a unique, valid email address and a
user name.
Posting an Idea
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First, log in to the site as anonymous users are not able to
create new ideas
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Go to the ideas home page and use the search function to check if
your idea, or something close to it, is already posted.
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You can search through ideas by clicking on the ‘Filters’ button
to open a list of search criteria that you can enter,
followed by the ‘Apply Filter’ button. You can also
search for an Idea by clicking on a category folder to
sort Ideas by the category
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If you don’t see a similar idea on the site, click “New” to open
a page where you can author your idea (‘Idea- Edit’). Be
sure to create a specific and descriptive title and do
not include your contact information (since that can
often appear to be an advertisement). You can include
links to a relevant website or web page – also you can
upload an image to help illustrate your idea
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After entering your idea, select a category for your idea by
clicking on an Idea folder.
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After posting your idea, check back on the Ideas home page to see
what the community has to say and how many votes your
idea has received – you can go to the Community home
page and click on ‘My Personal Space’ to see your Ideas,
the current vote count and replies to your ideas.
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To post a Comment to an Idea, click on the ‘View Comments’
number link for the
Idea to open page with all of the posted
comments; click the ‘New’ button to create and post your
own comment for the Idea or to another user’s own
comment.
Posting a Blog
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First, log in to the site as anonymous users are not able to
create new blogs, post comments to a blog or vote on a
blog
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Go to the blogs home page where you can search through current
blogs by clicking on the ‘Filters’ button to open a list
of search criteria that you can enter, followed by the
‘Apply Filter’ button. You can also search for a Blog by
clicking on a tag in the blog cloud, where tags are
organized in alphabetic order and by size based on a
blog’s popularity
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To post a blog, click on “New” button to open a page where you
can author your blog (‘Blog- Edit’). Be sure to create a
specific and descriptive title and do not include your
contact information (since that can often appear to be
an advertisement). You can include links to a relevant
website or web page – also you can upload an image to
help illustrate your blog.
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After entering your blog or comment, select a category for your
blog by clicking on a blog folder.
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Associate tags to your blog by clicking on Tags and then Edit
List to open a list existing tags. If the tag you
want to associate doesn’t exist, then click the Create
New button to enter a new tag.
You can associate your Blog with multiple tags
which allows readers to search for your blog by tags or
go to your blog when reading someone else’s blog and
clicking on the same tag they use
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After posting your blog, check back on the Blogs home page to see
what the community has to say on your blog and to see
how many ‘Recommended’ votes your blog has received.
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To post a Comment to a blog,
click on the ‘View Comments’ number link for the
blog to open page with all of the posted
comments; click the ‘New’ button to create and post your
own comment for the blog or to another user’s own
comment
Posting a Discussion Thread
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First, log in to the site as anonymous users are not able to
create a new discussion thread or post comments to a
thread.
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Go to the Discussions home page where you can search through
current Discussion Threads by clicking on the ‘Filters’
button to open a list of search criteria that you can
enter, followed by the ‘Apply Filter’ button. You can
also search for a Discussion Thread by going to the
Discussion Board list and clicking on a folder to sort
Discussion Threads by Boards.
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To post a new Thread, click on “New” button to open a page where
you can author your Thread (‘Thread- Edit’). Be sure to
create a specific and descriptive title and do not
include your contact information (since that can often
appear to be an advertisement). You can include links to
a relevant website or web page – also you can upload an
image to help illustrate your thread.
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To post a Comment to a discussion thread, click on the ‘View
Comments’ number link for the
discussion thread to open page with all of the
posted comments; click the ‘New’ button to create and
post your own comment for the discussion thread or to
another user’s own comment.
Voicing your opinions by Voting
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Users can Vote on questions on the home page and also vote for an
Idea or for a Blog
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First log in to the site as anonymous users are not able to vote
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To vote on a question, click the Yes icon to register your vote
which be counted as a single point
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To Promote or Demote an Idea, click on the up or down arrows
where your vote will register 50 points, either for or
against
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To Recommend a Blog, click on the up or down arrows where your
vote will register 1 point, either for or agains
How to view the results of your Ideas and Discussions
When we finish the
review process you will see 1 of the following new statuses:
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Partially Adopted
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Fully Adopted
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Already Exists
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When your Discussion gets the community talking about a problem
or issue that needs resolving, our managers take notice
and initiate an solution process and then you will see a
status field for the Discussion that gets updated to
‘Under Review’.
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When we work with you and propose a solution, you will see a new
status ‘Proposed’ where you can view the suggested
solution and see if it works for you.
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When the community agrees that the solution has done the job, you
will see a new status ‘Resolved’
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When we propose a solution, you can view it by clicking on the
discussion thread name and opening a page where you can
find the detailed solution description to the issue you
reported.
Creating and Editing Wikis
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First, log in to the site as anonymous users are not able to
create a new Wiki or post comments to a wiki
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Go to the Wikis home page where you can search through current
Wikis by clicking on the ‘Filters’ button to open a list
of search criteria that you can enter, followed by the
‘Apply Filter’ button. You can also search for a Wikis
by clicking on a category folder to sort Wikis by the
category.
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To post a new Wiki artilce, click on “New” button to open a page
where you can author your Wiki (‘Wiki- Edit’). Be sure
to create a specific and descriptive title and do not
include your contact information (since that can often
appear to be an advertisement). You can include links to
a relevant website or web page – also you can upload an
image to help illustrate your wiki.
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To Edit the Wiki, click on the Wiki article subject to open a
page where you can click on the Edit button to open the
article in an edit mode where you can proceed to Edit
the Wiki
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To build up the knowledgebase by referencing the Wiki article,
you can link the Wiki to other Wiki articles or sections
in the same article (for example when you want to create
an index for the article). Use placeholders to create
links as follows:
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Link to other Wiki articles
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Link to other sections in the article
(placing
a bookmark):
<A
name=Examples>Examples of Workflow Rules</A>
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Link to web sites:
<A
href=" #Examples">Go to the beginning</A>
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Every time the Wiki is edited, you can view the editor and change
information made when you click the ‘Record History’
button
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To post a Comment to a Wiki, click on the Wiki article subject to
open a page with all of the posted comments; click the
‘New’ button to create and post your own comment for the
Wiki or to another user’s own comment.
User Dashboard
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Your posted Ideas with current
vote count for each idea you submitted
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My Inbox listing invitations from
other users who want you to join their list of My
Favorites
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My Invitations to send email
invitations to your friends to join the community
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My Favorites list of users that
you share your page with and that shows their online
presence
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My Chats for you to initiate a
chat with any of your ‘My Favorites’ users who are
online
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My Events that display those
events your either organized or are an attendee of
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My Groups that list user groups I
have joined
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My Profile to edit your personal
and professional information that you make public to
other users
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Admin for managing your Inbox
messages and list of My Favorites
Reporting Issues and Abuse
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Community members can help police Ideas, Blogs and Wikis by
reporting abuse on posts and comments
comments by talking with
the Moderator (see below how to write to the Moderator).
This helps promote the open community nature of the site and
allows the community to alert moderators about specific
issues.
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When you flag a post for abuse, please use the comment field to
specify what the abuse is (duplicate idea or terms of
use violation) and any other relevant information. If
there has been a Terms of Use violation, be sure to
identify what the violation is (profanity, attacking
another user, advertising, etc.).
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When reporting a duplicate idea, please include a link to the
original idea in the comment section of the report abuse
function so the moderators can address the idea in a
timely manner. Moderators will post a comment prior to
merging duplicate ideas.
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The Report Abuse function should not be used to request removal
of someone else’s ideas. If a post contains abuse,
please report it. But, only Idea Authors can request
their post be removed.
Navigating the Site
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Home page: when you go to the site home page you see a list of
most recent Ideas, Events, Blogs and Wikis
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Most Recent Ideas: ordered by 'most recently posted'. When an
idea is first submitted, it appears at the top of the
Ideas page.
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Ideas in Action: lists and describes all the ideas submitted by
the community that have been, or are being adopted.
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Talk with the Moderator: our moderator blog SaaS
community members to talk with the site moderator. To
write the moderator, go to the Blog home page and click
on the Filter button and select in the drop down
Category list 'Moderator Blog' to view the moderator
blogs where you can write a comment to the moderator.
FAQ:
How can I tell the SaaS community is listening to My Ideas
and Requests for assistance?
Ideas and Discussions offer a transparent and fast way to
react and let you know what we have done with your idea. The
response rate and the time are always improving as we listen
and evaluate ideas. It takes time to assess what all this
feedback means, and take action on that feedback, but we are
always working on it. Look for our employees and managers
joining the conversation and evaluating which ideas are most
important and most relevant to you. Occasionally, we will
weigh in on an ongoing discussion or ask for additional
input on an idea. We continue to encourage more employees to
join the conversation.
How can I ask for help regaring a problem and see a solution
for it?
When we see that there is a reported issue on a Discussion
forum that needs resolving, our managers initiate a solution
process and then you will see a status field for the
Discussion that gets updated. When we propose a solution,
you can view it by clicking on the discussion thread name
and opening a page where you can find the detailed solution
to the issue you reported. You can additionally post a
comment to the solution to report to us if the solution
resolved your issue or if you have any further problems to
report to us.
How does the scoring work for Ideas?
Every time you promote an idea, the score on the idea is
bumped up by 50 points. And when an idea is demoted, it
loses 50 points. This score indicates how well-liked the
idea is. Authors can see the results of the scoring for
their Ideas on My Personal Space.
Can I post a specific comment?
Yes. To post a comment to an idea,
blog or discussion,
just
click on the “comment” number link under the article to view
all comments and where you can post a comment to by clicking
on the New button.
What types of ideas and comments can I post?
We welcome your ideas and comments that will help us improve
our products and services, and the way we do business.
Inappropriate material may be taken down at any time.
How can I get people to notice my idea?
The content must be interesting and relevant to other
community members and customers. Once you have an
interesting idea, it is important to have a compelling title
and a good summary. If the title doesn't catch people’s
attention, they'll never know that the idea was great.
How do I get an idea to the front page of Ideas?
When an idea is submitted, it appears on the “Recent Ideas”
tab on the home page. People vote on ideas in this section
to increase the ideas' scores. As an idea's score goes up,
it moves higher in ]tion. If the score is high enough, it
will appear on the front page.
Will I be rewarded if my idea is implemented?
This depends on the company’s policy that can change from
time to time. Please check the site home page for any reward
program that may be offered.
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